Fem Marketing Asia Pte.Ltd. through marketing research, summarizes respondents' opinions and real state of life, and contributes to society by providing such summary to client corporations and organizations. We observe the Singapore Personal Data Protection Act 2012 and ensure the safety of respondents' and information providers' personal information by managing and storing such data appropriately. We hereby lay down "Personal Information Protection Policy" and express our determination for all directors and employees of Fem Marketing Asia Pte.Ltd. to strictly abide by the policy and practice every day work in accordance with the policy.
1. Changes to this policy
From time to time we may make changes to this privacy policy. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time. We encourage you to check the latest version of this Privacy Policy regularly.
2. Collection and Consent
2.1 Personal Data may be collected from you in one or more of the following ways:
- ・When you use some of our services including registering to our panelist.
- ・When you request that we contact you, be included in an email or other newsletter..
- ・When we receive references from business partners and third parties, for example, where you have been referred by them.
- ・When you visit our websites.
- ・When you take part in any campaign, event. contest, promotion or survey conducted by us and/or our business partners.
- ・When we receive information about you from third party social networking services when you choose to connect with those services.
2.2 Unless permitted by applicable laws, we will not collect Personal Data without your consent.
2.3 You warrant and represent to us:
- (a) Personal Data which you disclose to us is accurate and complete
- (b) Where you volunteer Personal Data of another person to us, that you are authorized by such other person to disclose such Personal Data to us, and that such Personal Data is accurate and complete.
2.4 You shall consult your parent or guardian before giving us your Personal Data if you are under the age of eighteen.
3. Purposes for which we collect, use and disclose your Personal Data
3.1 Your Personal Data may be collected, used and/or disclosed for the following purposes:
- ・Invitation, contact and request for research.
- ・Notice of new service and guidance of campaign.
- ・To respond and deal with inquiries, complaints and other panelist-care matters or otherwise communicate with you.
- ・To manage payment for incentive.
- ・To manage, develop and improve our business and operations to serve you better
- ・To carry out marketing promotions and campaigns.
- ・To carry out market research and customer surveys.
- ・To conduct investigations or audits or carry out crime and fraud prevention and risk management activities
- ・To comply with legal and regulatory requirements.
- ・To enforce our legal rights and obligations.
- ・For other purposes for which we have obtained your consent; and
- ・For any other purposes reasonably necessary, ancillary or related to the above specified purposes.
3.2 Your Personal Data may be disclosed for the purposes indicated above to our officers and employees, third parties, affiliates, service providers, advisors, which include without limitation, the following persons or entities: :
- ・Logistics and courier services companies
- ・Telecom services providers.
- ・Relevant government regulators or authorities or law enforcement agencies.
- ・Our insurers and advisors, including consultants, auditors and lawyers.
- ・System Integrator.
- ・Data intermediaries; and
- ・Any other party to whom you authorize us to disclose your Personal Data to.
Save for relevant government regulators and authorities or law enforcement agencies, we will ensure that such parties receiving your Personal Data (i) are under duty of confidentiality to us with respect to the use, holding, processing, retention and/or transfer of your Personal Data; and (ii) have the need to know or handle such Personal Data.
3.3 Your Personal Data may be transferred in a country or territory outside Singapore and you consent to any such transfer and/or storage of your Personal Data outside Singapore. We will however ensure that any party to whom we transfer your Personal Data outside Singapore provides to such Personal Data a standard of protection at least comparable to the protection under the Act. This includes without limitation ensuring that any party coming into contact with the Personal Data outside Singapore;
- A) Complies with the Act and accompanying guidelines issued by the relevant regulatory authorities, all applicable laws and regulations and this Privacy Policy (“Data Standards”) and shall not do or permit anything to be done which might cause such party or us to breach the Data Standards.
- B) Takes all appropriate measures to ensure such compliance by implementing such Data Handling Principles as notified by us to them from time to time and appropriate technical and organizational measures and providing a standard of protection for the Personal Data that is comparable to the protection under the Act; and.
- C) Protects the Personal Data by making reasonable security arrangements to prevent unauthorized access, use, disclosure or modification.
4. Withdrawal of Consent & Access
4.1 You may withdraw your consent to our continued use and disclosure of your Personal Data or seek access to your Personal Data (to a reasonable extent and as permitted by the Act) at any time by writing to the Office of our Data Protection Officer. You may also withdraw your consent for specific forms of communication and on specific communications via the unsubscribe options as stated on our email or other marketing messages.
4.2 In withdrawing your consent, you acknowledge that we may not be able to provide or continue providing certain goods and/or services to you and that we may cease such provision accordingly without any liability. Please note that it may take up to 30 working days for any request for consent withdrawal to be reflected in our systems.
4.3 We will, at your request, endeavor to provide you with an account of your Personal Data in our possession or control within a reasonable time. Such account shall be in respect of how your Personal Data has been or may have been generally used or disclosed within the year before the date of your request. We reserve the right to charge a reasonable administrative fee for carrying out your request.
5. Accuracy & Correction
5.1 We will endeavor to ensure that your Personal Data we use is sufficiently accurate and complete in making any decision that impacts you.
5.2 To help us maintain the accuracy of your Personal Data, we encourage you to inform us when there are any changes to your Personal Data which you have provided us by writing to the Office of our Data Protection Officer. We will correct or complete your Personal Data as soon as reasonably practicable.
6. Retention of Personal Data
We will retain your Personal Data for as long as you use our goods or services and it is necessarily required or relevant for business or legal purposes.
7. Cookies
7.1 We gather Information on our website activity, such as data on the number of visitors, the pages they visit, the duration of their stay, etc. Such information is collected on an aggregate, anonymous basis, which means no Personal Data is associated with this data and gathered through the use of web server logs and cookies. We do not at our website automatically collect Personal Data unless you provide such information or login with your account credentials.
7.2 Cookies are small bits of data automatically stored in the hard drive of the end user and are commonly used to track preferences in relation to the subject of such website. If you enable these cookies, then your web browser adds the text in a small file. You may wish to set your web browser to notify you of a cookie placement request or refuse to accept cookies by modifying relevant internet options or browsing preferences of your computer system, but to do so you may not be able to utilize or activate certain available functions on our website.
7.3 By accessing and using our website and services, you consent to the storage of cookies, and other information on your devices. You also consent to the access of such cookies, and information by us or our representatives or agents.
8. Third-Party Links and Products on Our Services
Our website and/or services may link to third-party websites and services that are outside our control. For example, we may enable you to share certain materials on the services with others through social networking services such as Facebook. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use. To the fullest extent permitted under laws, we cannot be responsible for a third party's acts, omissions, data policies or their use of cookies nor the content or security of any 3rd party websites, even if linked to our website. Any such liability is expressly disclaimed and excluded.
9. Contact us
We have appointed Data Protection Officer(s) to oversee our compliance with the Act. Should you have any queries, requests or feedback relating to your Personal Data, please contact us at the following;
Article 1. General Provisions
- 1. These Terms and Conditions are to set forth rights and obligations between Fem Marketing Asia Pte.Ltd.(hereinafter referred to as “Fem Asia”) and a person whose panelist registration Fem Asia has approved, regarding marketing research activities(hereinafter referred to as “research activities”) conducted by Fem Asia and its client corporations.
- 2. Provisions newly established or modified by Fem Asia will form a part of the Terms and Conditions and Panelists shall approve and observe them. When provisions are newly established or modified, Fem Asia will inform Panelists in an appropriate manner.
- 3. Fem Asia may change the Terms and Conditions and the provisions in the preceding paragraph without Panelist's prior consent.
- 4. If other provisions such as the policy for handling of personal information have any discrepancy with the Terms and Conditions, provisions in the Terms and Conditions supersede.
Article 2. Panelist Eligibility
- 1. "Panelists" prescribed by Fem Asia are those who agree to the Terms and Conditions and completed all registration procedures.
- 2. If a person who wishes to register as Panelist is under 18 years old, the person must obtain parental consent prior to such registration.
- 3. In case Fem Asia decides a certain person is not suited to keeping his/her registration, the registration might be cancelled even after the registration process is completed.
- 4. If a Panelist himself/herself or his/her family member or close acquaintance works for a marketing research company, or has an occupation that is not suitable as data subject, Fem Asia might turn down their registration based on its own or other organization's judgments.
Article 3. Panelist's Registered Information
- 1. Panelist's registered information shall be owned by Fem Asia.
- 2. No false information is accepted in any of the registered items of information declared during the registration process. If declaration of false information is found, the person will be deregistered immediately.
- 3. Panelists shall agree that his/her registered information might be provided to client corporations that signed a confidentiality agreement with Fem Asia.
- 4. Provision of panelist information to a client corporation will be conducted with a prior agreement to the terms such as prohibition of usage other than the pre-agreed objectives, disposal of information right after the completion of the research, etc.
- 5. As to the update procedure periodically conducted by Fem Asia, registered Panelists shall update their registered information within the period of time designated by Fem Asia. If a Panelist does not update their information during the designated time, their subsequent panelist eligibility might expire. When 2 years have passed with Fem Asia not being able to contact the Panelist, their panelist registration will be deleted.
- 6. In order to maintain accuracy/quality of its research execution, Fem Asia may call up the phone number on the registration paper to verify that the person described in the registered information is actually the person who made the registration and that the registered information is accurate.
Article 4. Prohibited Acts by Panelists
1. Panelists must not conduct the activities below or activities which might cause below. Fem Asia does not take responsibility for any damages caused by fraudulent acts and mistakes by Panelists or usage by third parties.
- a. Acts which offend public order and morals
- b. Acts which violate the law, regulations and other statutes
- c. Acts which violate copyrights of Fem Asia, other panelists or third parties
- d. Acts which defame other panelists or third parties
- e. Acts which cause disadvantage to other panelists or third parties
- f. Election campaign or similar activities, or acts that violate statutes such as Public Offices Elections Law
- g. Acts that obstruct the operation of research activities
- h. Make false registration or give false answer during research
- i. Business activities not approved by Fem Asia
- j. Redundant registration by the same person or registering as a different person
- k. Acts to disclose, leak, reveal contents of research to a third party (including posts on BB/websites/blogs/SNS)
- l. Acts to make fraudulent responses
- m. Acts to misuse for a profit
- n. Other acts considered by Fem Asia as inappropriate
Article 5. Withdrawal
- 1. Wishing to withdraw from panelist registration, Panelists shall notify Fem Asia based on Fem Asia’s designated procedure. Panelists are officially withdrawn when necessary procedures are completed at Fem Asia and Fem Asia shall terminate all rights as Panelist including panelist eligibility at this point.
- 2. From the point that withdrawal procedures are complete onwards, Fem Asia shall not conduct any procedures such as payment of compensation for referrals or any other inquiries.
Article 6. Termination of Panelist Eligibility
1. If a Panelist corresponds to any of the following, Fem Asia may terminate the panelist eligibility regardless of panelist's consent.
- a. Conducted prohibited acts described in Article 4.
- b. Does not perform the obligations described in Article 9.
- c. Violated any of these Terms and Conditions.
2. When terminating panelist eligibility, Fem Asia shall terminate all rights owned by Panelist. In this case, Fem Asia does not inform the Panelist of the termination.
Article 7. Compensation for Damage
1. If a Panelist violated these Terms and Conditions and caused damage to Fem Asia or third parties, Fem Asia may make a claim for damages to the Panelist.
Article 8. Personal Information
- 1. Fem Asia, in compliance with its "Privacy Policy," keeps Panelist's personal information under tight control and takes security and preventive measures in order to prevent alteration, leakage, unauthorized access, etc.
- 2. Fem Asia uses Panelist's personal information only for marketing research and invitation towards its services and never uses it for other purposes.
- 3. Questionnaires collected from Panelists will be aggregated for stat
istical processing so that no individual will be identified. If a certain individual could be identified from questionnaire results, Fem Asia shall obtain the Panelist's prior consent.
- 4. Notwithstanding the Paragraph 1 and 2 in this Article, Panelists agree to, in participating in research activities conducted by Fem Asia, the fact that information necessary for marketing measures will be provided to client corporations, and observation, videotaping, audio-recording will be carried out during research activities. The visual and audio-recording recorded during this process and other written materials belong to Fem Asia and might be provided to client corporations and other organizations. Fem Asia might outsource the editing of those recordings.
- 5. Fem Asia signs a confidentiality agreement with client corporations, other organizations and contractors and observes the agreement.
Article 9. Panelist Obligation
1. Panelists are to accept the following as their obligations.
- a. Update registered information within a certain period of time designated by Fem Asia.
- b. Update their information promptly when any change has occurred.
- c. Do not disclose/leak the content of research activities to any third party (including posts on BB/websites/blogs/SNS).
- d. Do not provide fraudulent responses which do not match their real state of life or will/opinion.
- e. Provide accurate response to any inquiries from Fem Asia about registered information via. phone or other means of communication.
- f. Respond in good faith if any inquiries are made regarding interview or questionnaire responses by the Panelist.
Article 10. Compensation for Response
- 1. Fem Asia provides Panelists cash, cash voucher, gifts and others as compensation for their research participation.
- 2. The type, means of provision, period of provision of the compensation described in Paragraph 1 will be determined by Fem Asia and its clients on an individual research basis.
- 3. In cases where gift winners are selected in a drawing, the drawing will be conducted strictly and the result will be announced by the gift shipment itself.
- 4. Gifts will be shipped only to the Panelist's home address within Singapore registered with Fem Asia.
- 5. In principle, all applications from outside Singapore and handover of rights will be nullified.
- 6. In case gifts are undelivered due to incorrect registered information, Fem Asia does not re-send them.
Article 11. Copyright of Response
- 1. All remarks, works, deliverables or recorded responses given by Panelists during research activities shall belong to Fem Asia. Fem Asia may select, revise or edit the response in any manner it sees fit. Panelists shall not exercise copyrights/personal rights regarding the response to Fem Asia and third parties.
- 2. Fem Asia or client corporations and other organizations may use Panelist's response in conducted research activities and disclose it without the Panelist's consent. As for handling of registered information, refer to Article 3.
Article 12. Change in content of research activities, and suspension, discontinuance and cancellation of research activities
- 1. Fem Asia, without any notification and regardless of Panelist's consent, may change a part of or all of the contents of its research activities, or suspend, discontinue, or cancel a part of or all of its research activities.
- 2. Fem Asia shall not be held responsible for any inconvenience or damage Panelists may suffer due to the change or suspension described in Paragraph 1.
Article 13. Exclusive Jurisdiction by Consent
・If any dispute arises between Fem Asia and Panelist in relation to these Terms and Conditions, Singapore national court shall have the exclusive primary jurisdiction by consent.
Article 14. Other
・Fem Asia shall not be held responsible for any inconvenience or damage Panelist may suffer caused by undelivered or delayed mail correspondences, parcel deliveries, fax messages, emails sent from Fem Asia to Panelist or from Panelist to Fem Asia.
